Services

Recruiting with an operational point of view.

We focus on the roles where customer promises become day-to-day performance. Each search is calibrated around scope, systems, leadership expectations, and the environment the person will enter.

01

Customer Experience

Customer-facing professionals and leaders who protect the brand at every interaction.

  • Customer Support Specialist
  • Senior Support & Escalations
  • Quality Analyst
  • Trainer / Learning Specialist
  • Customer Success Manager
  • CX Team Lead or Manager
02

Workforce Management

Analytical talent that translates demand, staffing, and intraday reality into better decisions.

  • Real-Time Analyst
  • Scheduler
  • Workforce Forecaster
  • Capacity Planning Analyst
  • WFM Reporting Analyst
  • WFM Manager
03

Operations

Operators who bring structure, accountability, and continuous improvement to growing teams.

  • Operations Team Lead
  • Operations Manager
  • Program Manager
  • Process Improvement Specialist
  • Operations Analyst
  • Director of Operations

Search formats

Flexible terms, clear expectations.

Direct hire

End-to-end recruiting for permanent roles, with search terms and fees agreed before work begins.

Every Harborline direct-hire placement includes structured 30-, 60-, and 90-day success check-ins and a 90-day replacement guarantee, subject to agreed placement terms.

Multi-hire and team builds

Coordinated hiring for several seats or functions with consistent calibration and candidate experience.

Success-based options

Available for selected searches where the role, market, and timeline support that structure.

Start a search

Let’s define the role clearly.

Share the business context, must-haves, and timing. We’ll recommend a focused path forward.